Design Thinking: A Beginners Guide

Despite popular belief, Design thinking isn’t just picking random colors and adding a sprinkle of shape here and there; in actuality it is a powerful and purposeful problem-solving approach.

Read The Article →

Redonkian Spotlight: Cosmin

Hi, I’m Cosmin. When I'm not coding, I’m usually spending time with the goodness of nature or with family. Learning is also fun, and learning something new that I am interested in is even more fun.

Read The Article →

What is Information Architecture, and Why Do You Need It?

Websites aren't supposed to be messy, especially when it hinders your users' ability to find what they need quickly. Yet, many companies ignore the important step of information architecture when building out their website and content. So, what is information architecture, and why do you need it?

Read The Article →

Redonkian Spotlight: Lauren

Hey, I’m Lauren. I was born and raised in a small town called Honey Grove, TX. In my free time, you’ll find me taking boxing classes, going to cover band concerts, or in a furry mascot suit at the Frisco RoughRiders’ games.

Read The Article →

The Importance of Project Management

Between the fast-paced industry competition, navigating remote employees, and keeping up with new tech, failing to plan is planning to fail- plain and simple.

Read The Article →

The Project Management Toolbox

In the ever-changing world of Project Management with new technologies, techniques, and procedures, here are a few tools and best practices that make our Redonk PM Team’s world go ‘round:

Read The Article →

Redonkian Spotlight: Blanca

Hi, I’m Blanca! I’m a native Houstonian transplanted to the beautiful and somewhat forgotten countryside of North Texas. My home base will always be our little farm outside the big city, but the immense need for new experiences has taken me and my wife all over the world.

Read The Article →

The Basics of Good Website Design

Good website design shouldn't be complicated and shouldn't scare you. Whether your team is beginning the process of building a website or just looking into it, we have created a basics list of good website design to help you along the way.

Read The Article →

Redonkian Spotlight: Marjorie

Hi, I’m Marjorie. Born and raised in Colorado, where I grew a love for the outdoors. After college, my husband and I moved to Utah, where we spend our free time snowboarding, hiking, camping, kayaking, rock climbing, and exploring the great outdoors at any opportunity.

Read The Article →

Always Keep Learning

Learning is an essential part of our lives, occupying a significant portion of our early years, typically spanning from 18 to 24.

Read The Article →

Redonkian Spotlight: Amanda

Hi, I’m Amanda. I’m from Overland Park, Kansas and I find it amusing the number of people down here who are surprised to learn there is more than one high school in the “town” I am from.

Read The Article →

Redonk’s 2018 Top CX Trends Countdown

Customer experience has always differentiated the successful companies from the unsuccessful. And in 2018 that’s not changing.

Read The Article →

Through the Looking Glass: Part 2

Onto the actual fun stuff. To access/purchase content for the Rift I had to log in to the Oculus Store, their exclusive content distribution platform.

Read The Article →

Redonkian Spotlight:
Shar

Alright, who doesn’t love Canada? Or blame Canada! Either way, that’s my native homeland. I always have something on me to show I’m a proud Canadian.

Read The Article →

Through the Looking Glass

When I was a kid, I remember playing on the original Nintendo and thought it was the greatest thing that was ever invented.

Read The Article →

Moving Beyond the RFP

Here at Redonk, we’re lean, small and agile by choice. We wear many hats, we collaborate to the extreme, and we throw our passion for improving the customer experience into our client’s business.

Read The Article →

Why We’re Switching to Sketch

I hate change. My mom tells stories about how I would come home crying from elementary school because they changed my seat in class.

Read The Article →

Put on a Happy Face

In case common sense wasn’t enough, by now it’s no secret that positive customer experiences are good for a business and negative customer experiences are not.

Read The Article →

Keep Tradition Alive

Can you believe 2017 is around the corner? It feels like just yesterday I was taking down my tree and storing away all my decorations for the next year.

Read The Article →

Bigger Isn’t Always Better

One of my favorite things about working at a smaller, close-knit agency is the fact that you can’t hide. This could be the project manager in me, but it’s kind of great being able to take two steps and bother any member of the team with my questions (They love it!).

Read The Article →

A Travel Experience For Everyone

Since spring has officially sprung you may notice the airports become filled with over zealous families ready for their tropical getaway or maybe their anticipating a good ski run down a snowy white mountain.

Read The Article →

Programming the Perfect Run Routine

For those of us who are fortunate/unfortunate to live in parts of the world with four seasons, running in winter is a challenge.

Read The Article →

Redonk Breakdown of Breakroom

Recently, I had the honor of being on Kitchen Duty here at Redonk. With that honor comes washing dishes, putting away dishes, gathering dishes from all over (ehem Phill…) keeping the space clean, and restocking the goods to keep the animals happy.

Read The Article →

Improving the “customer” experience of your Super Bowl party

It's that time of year where football fans and non-football fans alike start making plans for the ultimate sports watching event in this country – the Super Bowl.

Read The Article →

Registries & wish lists oh my!

So we are baby crazy here at Redonk and several peeps are making lists (registry lists, that is) and checking them twice.

Read The Article →

Online holiday shopping

It’s that time of year again. The time in which people are gearing up in their suits of armor in order to go out and fight for the best deals.

Read The Article →

The UX of being a mom and other website optimization tips

Just like a site flow, the day of a mom has its own happy path and those dreaded errors and pitfalls. How we recover is key to how our experience is perceived.

Read The Article →

Boo! UX is not-so-scary

Does the mention of UX scare you? Have you felt overwhelmed with the idea that your website’s user experience doesn’t deliver?

Read The Article →

Baseball, apple pie & score bugs

It's the top of the ninth, bases are loaded, 2 outs, the count is 3-2. Infield has shifted. And how do I know? Because the little ever-present score bug tells all.

Read The Article →

The joys and sorrows of ordering lunch online

Nowadays, folks expect – and for the most part can – accomplish almost any task online. Knowing that, it’s surprising how many companies still aren’t getting it right, or worse, aren’t even trying.

Read The Article →

Have you cleared your cache?

This has to be the most common question I ask when clients, project managers and marketing people in general tell me their new website doesn't work.

Read The Article →

Omni-channel lessons from a furniture mart

What store is bigger than 3 Walmart Supercenters, showcases over 100,000 pieces of furniture and is able to load up to 100 cars at once with merchandise? The Nebraska Furniture Mart.

Read The Article →

The Neiman Marcus online shopping experience

Opening up the Neiman Marcus website, I didn’t know what to expect. I’m sure most people would assume to see an array of chic and sophisticated imagery, with an assembly of designer names displayed in front of them…

Read The Article →

4 Steps to creating a personalized customer experience

It’s no mystery that people love to feel special. They want to feel like a brand sincerely cares about their shopping behaviors, likes and dislikes, and hey, it’s even nice to receive a Happy Birthday email.

Read The Article →

Optimizing your website for a faster experience

When I first began building responsive websites, it was a learning process filled with many unknown unknowns. Every project that was deemed worthy of being pimped out responsively would send a quick wave of excitement over me.

Read The Article →

Mapping my customer journey with a fitness wearable

According to a recent study, 1/3 of wearable device owners stop using them within 6 months. And over half of consumers who own one no longer use it. That’s a lot of people!

Read The Article →

Ligers and tigons in an omnichannel world

I had never heard of a Liger until Napoleon Dynamite professed his fascination. "It's pretty much my favorite animal. It's like a lion and a tiger mixed... bred for its skills in magic." –Napoleon Dynamite

Read The Article →

Gap getting the omni-channel experience dialed in

Until recently, I’ve never shopped gap.com, but Gap’s new CEO Art Peck gets me. He understands the role of digital in today’s omni-channel world, hence the company’s decision to create an executive role focused on customer experience.

Read The Article →

Steals, deals, and post purchase thrills

If you couldn’t tell by now, I’m certainly an online shopping advocate. But it’s not just the good UX, cute clothes and free overnight shipping that got me here.

Read The Article →

How good UX got me out of the dressing room

Online shopping should make your life easier, not harder. There’s a reason people shop online, and those reasons do not include confusion, frustration, or the need to throw your computer at the wall.

Read The Article →

Good UX fills bellies

Your eyes are bigger than your stomach, Rachel. A chant that holds true every time I find myself in front of a smorgasbord of yummies.

Read The Article →

The user is wrong. 5 steps to make it right.

That's right, sometimes the user is utterly mistaken. And it's mostly our industry's fault. Users expect complicated, unintuitive online experiences because e-commerce platforms are often built around technology, instead of the customer.

Read The Article →

Why users don’t read…This will leave you speechless

We all love click bait, right? Followed by a satisfying slideshow or listicle? As distracted, time-starved online readers we've become accustomed to a steady diet of content snacks.

Read The Article →

Noise soup and the art of listening

Ears. They’re funny little things when you think about it. Their shape, the canals, how they protrude from our heads. Even the hairs that grow out of them as we age. So odd, and yet, so important.

Read The Article →

Put me in the zoo

Have you met Spot? He's a polka-dot leopard who changes colors and even juggles his own spots — all in a desperate effort to convince two children he's special enough to be exhibited in the zoo.

Read The Article →

Herding cats: The life of a project manager

Typically when you think of project managers, you think of someone responsible for making sure everyone does their part in some huge, time consuming, possibly life-altering initiative.

Read The Article →

The experience lingo

Imagine you've been put on a team with three strangers and tasked with assembling a complicated piece of machinery. Silently, you each study the jumble of parts and poorly drawn diagrams.

Read The Article →

Users don’t scroll

In today’s digital-obsessed world, can you still make a case for the fold?

Read The Article →

And then my shoes started to squeak

I dunno about you, but I'm not a fan of dream sequences in movies and literature. They're right up there with '80s musical montages, if you ask me—cheap short cuts to avoid having to figure out the story.

Read The Article →

I’m all about that flow

We've all felt flow—the mental state in which we're fully immersed in a feeling of energized focus, full involvement and enjoyment of the activity we're performing.

Read The Article →

Musings

A muse is a force personified as a woman who is the source of inspiration for a creative artist. I've always thought it would be awesome to be a muse—I could be like, “So, yeah. That song on the radio?

Read The Article →