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Customer experience has always differentiated the successful companies from the unsuccessful. And in 2018 that’s not changing.
Onto the actual fun stuff. To access/purchase content for the Rift I had to log in to the Oculus Store, their exclusive content distribution platform.
When I was a kid, I remember playing on the original Nintendo and thought it was the greatest thing that was ever invented.
In case common sense wasn’t enough, by now it’s no secret that positive customer experiences are good for a business and negative customer experiences are not.
It's that time of year where football fans and non-football fans alike start making plans for the ultimate sports watching event in this country – the Super Bowl.
So we are baby crazy here at Redonk and several peeps are making lists (registry lists, that is) and checking them twice.
It’s that time of year again. The time in which people are gearing up in their suits of armor in order to go out and fight for the best deals.
What store is bigger than 3 Walmart Supercenters, showcases over 100,000 pieces of furniture and is able to load up to 100 cars at once with merchandise? The Nebraska Furniture Mart.
It’s no mystery that people love to feel special. They want to feel like a brand sincerely cares about their shopping behaviors, likes and dislikes, and hey, it’s even nice to receive a Happy Birthday email.
According to a recent study, 1/3 of wearable device owners stop using them within 6 months. And over half of consumers who own one no longer use it. That’s a lot of people!
I had never heard of a Liger until Napoleon Dynamite professed his fascination. "It's pretty much my favorite animal. It's like a lion and a tiger mixed... bred for its skills in magic." –Napoleon Dynamite
Until recently, I’ve never shopped gap.com, but Gap’s new CEO Art Peck gets me. He understands the role of digital in today’s omni-channel world, hence the company’s decision to create an executive role focused on customer experience.
That's right, sometimes the user is utterly mistaken. And it's mostly our industry's fault. Users expect complicated, unintuitive online experiences because e-commerce platforms are often built around technology, instead of the customer.
Ears. They’re funny little things when you think about it. Their shape, the canals, how they protrude from our heads. Even the hairs that grow out of them as we age. So odd, and yet, so important.